Craig.Carlen[Online].com

So reading this blog one could come to the conclusion that I am out to get Apple and Comcast. That couldn’t be further from the truth…when the need arises I consider myself equal opportunity to pointing out poor or abusive examples of how technology impacts our lives.

I had visions of my many attempts to get $300 in rebates from Dell for my wife’s laptop when I read this article on The Consumerist website. I really enjoyed the parting shot from this rather angry consumer:

But somehow, thanks to the power of corporate magic Dell is not really responsible for this. They owe me nothing for my time and my grief and while they are very sorry for the fact I am effectively up the creek without a paddle, AND while they pretty much admit that they pointed me to this particular creek and then stole my paddle, I’m really on my own here.

So… um… that’s my customer experience with Dell. I drop a large chunk of change and buy their top-tier computer and then pay extra for their top-tier customer and technical support and am rewarded by having my external back up hard drive erased.

Thank you Dell for taking all my money and then repeatedly kicking me in the virtual nutsack because it amuses you so. Thank you Dell for making me angry enough to blog about what a craptacular waste of time and money your entire support network is.

But mostly Dell, thank you for giving me a story to share with each and every person I know who comes to me and asks what kind of computer they should buy. Because I plan on sharing this story with as many people as possible for years to come.

My story’s not nearly as bad or as harassed as his - although being out $300 in promised rebates because no one could find the rebates forms I’d send in three times certainly qualifies me for the Never Gonna Buy a Dell Again Club. My initial thinking is that Robert here deserves to be president of that club.

BTW…I really DO have it out for Comcast…just don’t tell anyone.

This entry was posted on Tuesday, May 20th, 2008 at 11:32 pm and is filed under Technogreed, Technology Abused. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.